Shipping and Return Policy

Shipping

Free Nationwide Shipping (United States)

We are pleased to offer Free Standard Shipping on all U.S. orders. Your order will be shipped directly to your doorstep, ensuring a seamless and convenient delivery experience.
Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Estimated Delivery Time

Orders are typically delivered within 3–8 business days from the date of shipment, depending on your location. We ship from California — West Coast customers generally receive orders in 2–3 business days, while East Coast deliveries typically take 6–8 business days.
Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.
Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery. If your order appears to be lost in transit, please reach out within 48 hours of the expected delivery date so we can investigate and assist you.
Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

Return

30-day Money-Back Guarantee

We offer a 30-day money back guarantee on all products that are returned in new, unused, and resalable condition.

  • Eligibility Window: The 30-day return period begins on the date of delivery as confirmed by the carrier tracking information.
  • Product Condition: To be eligible for a refund, tiles must not have been installed, glued, trimmed, or used, and must be returned in their original packaging.
Return Shipping

Please note that the customer is responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance.
How to Initiate a Return
  1. Contact Us: Visit our Contact Us page and include your order number and reason for return.
  2. Approval: Once your return request is reviewed, we will provide you with the return shipping address and instructions.
  3. Inspection & Refund: After we receive and inspect your returned tiles, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.